Creativity meets Strategy.
It is something which occurs everyday in my head. I am an idea machine who creates innovative solutions for customer service, business development, and event design. I am passionate about E-Commerce and Social Media as tools for moving businesses toward their goals.
I have over five years of customer service and sales experience in a variety of settings including technical support, e-commerce, restaurants, and retail. I am able to communicate with customers and colleagues in a professional and empathic manner in a verity of setting. These include direct interaction, phone, and email. In addition to speaking my native language of English, I also read, write and speak German with near fluency. I have a years worth of bilingual customer service experience both over the phone and in person.
As both an entrepreneur and an employee I have experience in bringing an idea to fruition. As a Managing Member of Marchen Studios, I played a vital role in taking the vision of a creative space for all from concept to reality. This endeavor included writing the business plan, developing a web presence, scheduling and teaching creative workshops, as well as designing a brick and mortar store. During my time working at the Gordian Project, I implemented procedures to streamline order tracking thereby improving our customer’s experience.
If you are seeking to engage your target market through innovative campaigns, solid relationships and excellent customer service I believe you will find me to be an ideal candidate.